Frequently Asked Questions

General

I have found a bug, where do I report it?

Please goto the Mantis section and submit all bugs here.

Where is the HUD, am I supposed to have one?

The HUD was discontinued in v5. It is no longer used and is obselete.

I forgot my password and username, how do I login?

You can reset your password by following this link.

Setup Issues

How do i setup Store Cards?

Rez a new prim. Drag and drop "BSM Storecard" onto the new prim Follow instructions on floating text and local chat. Once you are told to take the storecard, proceed. Rename and Retexture Rename and texture the new storecard to you liking. Take Take the completed storecard into inventory. Configure as product Storecards are sold in the same manner that the products were setup. Create a new vendor and configure as the standard vendor setup. These cards can be sold, given directly as gifts or promotions, or can be sent via your BSM Mailer. DO NOT SEND THESE IN SL NOTICES UNLESS YOU ARE ON CRACK! THESE STORE CARDS CAN BE VERY DAMNING IF NOT HANDLED PROPERLY. Sent in a SL notice will allow anyone in the group to receive as many copies as they want. You may use the example texture template from BSM or make your own. You can download here; https://www.bejamble.net/sl/images/PSD/StoreCardTemplate.psd

My servers were returned so I rezzed the servers back out and now it tells me that the name was already found on this sim. What do I do?

You need to goto Assets> Servers and delete each server that is showing Offline. Once all servers have been delete out, return inworld and reset each server.

How do i set my own texture on the customer kiosk ?

As of Version V5.0.002 of the customer kiosk you are able to set your own texture / logo on the customer kiosk. To do this you must drop the texture inside the content from the kiosk. To do this Right click > Edit the kiosk and go to the content tab. Now you lookup your texture in your inventory ad drag it into the Content Tab from the Edit window. When you have done so you just touch the kiosk and choose "Cansel" from the menu to let it resset and apply the texture.

I'm trying to setup my multivendors and they do not show up and no products are display on my products page.

Before product will be visible on Assets> Products or available to multivendors, they need to be created. This can be done by hitting "Sync Item" on your standard vendor. Additionally, you may configure products by going to Assets> Products and clicking the "Add New Product" link. This will allow you to choose a product from the server to be used as a new product.

How do I get the updates?

Updates are posted on Storefront> My Account in the updates section on the bottom right side of the page. You can choose to have the full pack with the most current version included or you may choose to deliver the updater prims so that you may update the components that are currently out. Enclosed is a notecard explaining the update and instruction on performing the specified update.

What is the RELAY SERVER and where do i need it for?

The "Relay Server" needs to be rezzed on each Sim/Region you have Regular Vendors out. You only need to rez 1 Relay Server per Sim/Region. It does not matter where you rez it on the Sim/Region, it communicates sim wide. The Relay Server takes care off all comunication between Regular Vendor > BSM Webserver > Inworld Server. For example when you set a store sale from the web the Relay Server makes sure the vendors get updated and much more then that ofcourse. you do NOT need a Relay Server for the affiliate vendors !